Frequently Asked Questions

Everything you need to know about your Cigar Federation order.

What is the standard shipping time for orders?

Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location within the United States.

Do you offer international shipping?

Currently, Cigar Federation only ships to addresses within the United States and U.S. territories to ensure compliance with regional tobacco regulations.

What is your return policy for cigars?

We offer a 100% satisfaction guarantee. If you are not happy with your purchase, you can return unopened items within 14 days of delivery for a full refund or exchange.

How are cigars packaged to ensure freshness during transit?

All cigars are shipped in humidified packaging or vacuum-sealed bags with Boveda humidity packs to ensure they arrive in perfect smoking condition.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, through our secure checkout portal.